Claims Triage Service
Fast, compassionate, and structured injury triage from the moment a claim is lodged.
At Priority Care Health Solutions, we understand that early engagement following a workplace injury is critical to positive outcomes.
That’s why we offer a streamlined Claims Triage Service that ensures prompt support, structured injury assessment, and efficient documentation — all with empathy and professionalism.
Our triage process begins as soon as an incident is reported. An experienced Injury Management Advisor connects with the injured worker to:
- Clarify how the injury occurred and assess its immediate impact
- Discuss current symptoms, pain levels, and work limitations
- Provide reassurance and outline possible recovery steps
- Identify potential barriers to return to work — including social, emotional, or workplace factors
- Coordinate early support such as medical appointments or suitable duties
- Prepare a comprehensive triage summary for employers and return-to-work teams.
Each triage summary includes:
- Incident and injury details
- Pain assessment and movement restrictions
- Current treatment status (e.g., x-rays, GP review, medication)
- Work capacity and worker views on recovery
- Social and home support considerations
- Barrier identification using a structured flag system (Red, Yellow, Blue, Black)
- Recommended next steps
- Contact preferences and consent
- Supports injured workers with timely communication and clear next steps
- Provides return-to-work coordinators with clear, actionable information
- Identifies complex cases early for escalation or multidisciplinary planning
Our triage service is purpose-built to support Self-Insured organisations seeking to:
- Enhance their injury management capabilities
- Improve compliance and reporting
- Ensure worker wellbeing is prioritised from the outset
PCHS Services
Explore our professional services.
Pre-Employment Medicals
Developed to the requirements of the organisation, down to the requirements of the actual job description, a pre-employment assessment can assist an organisation in ensuring potential new recruits have the capacity to perform the inherent physical requirements of the role, minimising future injury risk and providing a base line of capacity.
Absence Management
Priority Care’s Early Absence Management Services is a 24hr a day service that provides immediate care for your employees, all the while ensuring organisational policies are being adhered to, and optimising communication within the business to allow proper staffing levels are maintained.
Workplace Capacity Assessments
Workplace Capacity assessments can be utilised for all injury and illness types that employees might present with, while the outcome of the assessment will be to identify an employee’s capability to either remain in the workplace or the best way to accommodate them during their recovery process.
Early Intervention Triage
Priority Care’s Early Intervention Triage Services is a 24hr a day service that provides immediate medical care for your employees, while providing the direction the manager or supervisor requires maintaining control over the process.
Remote Medical Access
Realtime Remote Medical Access provides instant contact with Priority Care Health Professionals to ensure the ultimate in care for individuals in rural and regional locations.
Drug & Alcohol Screening
Priority Care offers drug and alcohol screening pre-employment, random or for cause, to improve the safety of workplaces and reduce hazards with privacy, sensitivity and discretion.
ADDRESS:
Suite 3, 24 Hunter Street, Parramatta, NSW, Australia 2150
CONTACT US
E | referral@prioritycare.com.au
T | 1800 782 322